Delivery and return

The packages are generaly shipped 48h after the balance payment settlement.

If the total amount has been paid during the order’s checkout, then the instrument is shipped as soon as it comes out from the workshop.

The shipping method is “Colissimo suivi”, delivery against signature. We provide a tracking number for your parcel.

The shipping costs include the packaging, the handling and the postal fees. They don’t include the customs taxes applied by each country (except for the shipment intra-european). Each instrument is shipped separatly, we can’t send two instruments in the same parcel. We do take a particular care of the packaging, we use very solid paper boxes specially designed for our instruments, and the instruments are in their protective bag.

IMPORTANT: Metal Sounds is not responsible for the damages that could happen during the shipment. We can ship your parcel anywhere in the world but we reserve the right to refuse a destination according to a potential risk of undelivered parcel.