Sales terms & conditions

 

ARTICLE 1 - PRICING

1.1 - Currency and tariff
The prices of all products mentioned on our web site include all taxes and do not include processing and shipping fees (see art. 5.3 Delivery ; period and costs).
All orders, whatever their origin, must be paid in euro.
METAL SOUNDS reserves the right to modify any product price at any time ; the only valid price being the price mentioned in the catalogue on the day the order was made.

 

1.2 - Property clause
Any product remains METAL SOUNDS' property until its payment was duly cashed by METAL SOUNDS.

 

ARTICLE 2 - ORDER METHODS

Orders are made through METAL SOUNDS' online shop, i.e. its online shop and are paid by credit card or banking transfert.

For further information on orders, please contact us by sending an email to commandes@metalsounds.fr

METAL SOUNDS reserves the right to cancel any order coming from a client involved in a dispute with METAL SOUNDS about the payment of a previous order.


ARTICLE 3 - VALIDATION

By clicking on the "submit" button at the end of the ordering process, you declare that you accept the order and agree with all the present terms and conditions of use, without exceptions. The data registered by METAL SOUNDS constitute the legal evidence of all the transactions occurred between METAL SOUNDS and its clients.


ARTICLE 4 - AVAILABILITY

The content of our catalogue in terms of products and prices is valid as long as it is displayed on our website, subject to stock availability. Product availability is an information given to the client when he/she adds this product to his "cart".

Note that the ordered products are not available immediatly. They are made by order and the waiting period is mentionned in each product's page.


ARTICLE 5 - DELIVERY

5.1 - General points
To date, all products for sale in the online shop section of metalsounds.fr are delivered all over the world. If your country doesn’t appear in the country list please contact us commandes@metalsounds.fr.


Products are delivered at the address that the customer has mentioned in the online order process. Our delivery times are mentioned below, in the 5.3 paragraph (periods and costs); these are average figures and are the result of treatment and shipping periods. The time may be longer in specific cases, such as products requiring specific shipping processes or temporary unavailability.
METAL SOUNDS is not liable for the possible consequences of a delivery delay.
In case of unusual lateness, we will give you notice of its particular cause by e-mail or any other means of communication as quickly as possible.

5.2 - Delivery Trouble
Any problem noticed by the customer on delivery (damage, product partially missing or not matching the delivery slip...) must be mentioned in detail on the delivery slip (as "Handwritten reservations") and signed by the customer. In the case of a product delivered by La Poste (French post service), if the parcel should reach the customer unfastened or damaged, the customer must report the fact to the post office he/she depends on, so that La Poste can establish a "Declaration of spoliation" (170 form) and METAL SOUNDS can have an investigation launched.
The customer also has the obligation of reporting this anomaly in a letter that shall be sent by registered post within two (2) days to the freight company. A copy of this letter shall be sent simultaneously (along with the original "Declaration of spoliation") by post mail to:

METAL SOUNDS

Z.A. Piossane II

2, impasse d’Occitanie

31590 VERFEIL

FRANCE.

No claim that should reach us after the legal period will be treated.

5.3 - Period and cost
Our processing and delivery times are :

- Processing time for any order: two (2) workdays
- Delivery time: see delivery times in the Terms & Conditions of Use documentation of our service providers, La Poste and Chronopost; they partially depend on the actual, precise address of delivery (2 to 3 workdays)
The delivery fee mentioned to the client when he/she makes an order covers the processing of the order, packing and shipping costs (depending on the service provider chosen by the customer).

In case of returned products, though, if the client uses his/her withdrawal right (see Art. 8, "client satisfaction"), the product(s) should be sent back at the client's expense and risks. Transport shall then be billed and deducted from the refundable sum.


ARTICLE 6 - PAYMENT METHOD

Your purchase(s) can be paid :

- By credit card: CB, VISA and MASTERCARD :
The payment will be processed via the secured device provided by SOCIETE GENERALE, which uses the SSL (Secure socket Layer) protocol. All data are guaranteed to be encrypted before being transferred, so that no third party can have access to them.
The client's account is debited on the day following the transaction.

- Spread payment
For all order summing 150 euros (tax inclusive) or more, individual customers may choose our "3 fois sans frais" spread payment program: three payments instalment without extra fee.
The order will be confirmed after a first 33% payment; then a second payment of 33% of the total sum will be collected thirty (30) days after the first one. The remaining 33% will be automatically debited sixty (60) days after the order.

- Bank wire:
As soon as we receive your order we will send an email with all our bank informations to proceed to the bank wire. An order is validated when the bank wire is on our account. Some international bank wire fees may be due by the customer in case of several wires. These fees are based on the bank pricing at the moment of the payment.

 

ARTICLE 7 - SECURISATION

Our website features a data transfer security system.
We have adopted the SSL encoding device offered by SOCIETE GENERALE, as part of the SOGENACTIF electronic commerce contract, which guarantees total confidentiality for your personal information as a client.

METAL SOUNDS may not be liable for any malfunctioning due to a technical problem that should occur on the side of the bank (Société Générale).


ARTICLE 8 - CLIENT SATISFACTION

8.1 - Withdrawal deadline
In accordance with the French law (Consumption, article L121-16) and the rules of electronic commerce, the client is entitled to renounce any purchase within 7 days, starting from the day of delivery and shall be reimbursed in exchange for the return of the product(s). Products must be sent back in their original condition and packing, at the client's expense and risk. All return shall be previously noticed to METAL SOUNDS' Customer Service by sending an e-mail to commandes@metalsounds.fr. The client will be sent a reply e-mail, giving him/her a file number. No product returned without this file number shall be accepted by METAL SOUNDS.

8.2 - Refund
In case the client renounces the purchase of (a) product(s), METAL SOUNDS commits itself to repay the client within 15 days.
The repayment shall occur either by bank transfer or by cheque made out to the client who placed the original order, at the billing address.

In case of complaint, the client shall give his/her address and other contact details, invoice number, the product(s)'s reference number(s) appearing on the invoice and the reasons of his/her dissatisfaction. No claim for refund shall be fulfilled unless the product(s) is(are) returned in its(their) original state and packing (including all extra material, accessories, manual etc.), with a copy of the original invoice.
Incomplete or damaged products shall not be paid back.

8.3 - Product return agreement
Any return of product is subject to a formal agreement between the seller and the buyer (see procedure, art. 8.1). Taking back a product means that the seller recognises that the delivered product has at least one obvious defect or does not match the client's order. In that case, the client is entitled to a free replacement of the product or a part exchange, but not to damage compensations of any kind. All products must be returned in their original packing within 48 hours after the time of delivery. In some cases, subject to the seller's agreement, photos showing obvious defects, instead of the product itself, might be sent within 48 hours too.
Product returns shall be made out to :
METAL SOUNDS – Site du Pérussier – 350, chemin du Pérussier – 84170 MONTEUX - FRANCE.

8.4 – Cash on delivery

We do not accept cash on delivery.


8.5 - Exceptions
The client's right to return (a) product(s) does not apply either to audio/video material unpacked by the client, nor to services that METAL SOUNDS have started to perform before the end of the 7 days period mentioned above.


ARTICLE 9 - CUSTOMER SERVICE

For further information, please contact our customer service at :
commandes@metalsounds.fr


ARTICLE 10 - INTELLECTUAL PROPERTY

10.1 All rights (copyright etc.) on texts, comments, works, graphics and pictures displayed on http://metalsounds.fr are strictly reserved in all countries of the world.

In accordance with the Law of Intellectual Property, the use of any of this material shall remain strictly private, unless it is specifically submitted to different conditions, including more restrictive, described in specific articles of the Law of Intellectual Property. Any other use constitutes a case of forgery and is punished on behalf of Intellectual Property, unless it was previously allowed by METAL SOUNDS. The complete or partial reproduction of METAL SOUNDS' catalogue is strictly forbidden.


ARTICLE 11 - LIABILITY

The products offered are in complete accordance with the French Law in force and applying standards. Photographs, texts, graphics, or any other material presented on the website as descriptions of products are not contractual. Therefore, METAL SOUNDS can not be held responsible for mistakes or omissions that the client might notice in these photographs, texts, graphics, or any other material, in the event of changes of the product's characteristics made by the supplier. It is strongly advised to the client to contact METAL SOUNDS and get as much information as possible on the products by exchanging e-mails with this address: commandes@metalsounds.fr

METAL SOUNDS should not be held responsible for not meeting an order in case of stock shortage; product unavailability; force majeure; partial or complete strike of post-, shipping-, communication service provider(s); flooding; fire. METAL SOUNDS may not be liable for indirect damages in the case of: loss of sales, loss of profit, bad luck, damage or expense, that might occur because of product purchase.
We remind the customer that it is recommended save all data included in the purchase. METAL SOUNDS may not be liable for any loss of data, file damage or any damage described in the previous paragraph. Partial or total impossibility to use a product because of material incompatibility should not either give right to any refund or compensation, nor involve METAL SOUNDS's responsibility. Hypertext links may give access to other websites than http://www.metalsounds.fr.
METAL SOUNDS should not in any way be held responsible for any violation of law and regulations in effect.
The features of our products make them compatible with professional performance, although METAL SOUNDS's purpose is not specifically to supply professionals with suitable products. METAL SOUNDS should, therefore, in no case be held responsible for any prejudice occured on the occasion of a professional performance.


ARTICLE 12 - ENFORCEABLE LAW - DISPUTE

The present General Sales Conditions are subjected to the French Law.

All requests and complaints shall be received kindly and with attention, as any customer willing to explain the situation/problem clearly is, in principle, considered honest. In case of persistent disagreement, the dispute shall be brought before the competent Court in Toulouse (France).


ARTICLE 13 - PERSONAL INFORMATION

METAL SOUNDS commits itself not to disclose any information given by the customer to any third party. This information is confidential. It shall only be used by METAL SOUNDS's in-house services to process your order(s) and improve the range of services (products, cultural offer, communication) offered to percussions.org's clients, especially through its newsletter. Our website is designed to become more and more adapted to our clients' needs and requests. This is the main reason why we use cookies, which inform us about your visits and help us improve our service in a personalized way.


ARTICLE 14 - COMPUTER-PROCESSED DATA and individual rights.

In accordance with the French "Informatique & Libertés" Law (Data Protection Act), every person may have free access to all the information concerning him and require that the data be corrected (if they are wrong). You may enjoy this right by giving us formal notice by electronic or post mail, mentionning your name, first name, address and, if possible, your customer number. Plend send your mail to :
commandes@metalsounds.fr
Post address : METAL SOUNDS – ZA Piossane II – 2, impasse d’Occitanie - 31950 VERFEIL - FRANCE




Knowledge
made in France
Knowledge made in France
Creator
of unique instruments
Creator of unique instruments
Artisanal production
for optimum quality
Artisanal production for optimum quality
Personalized advice
and customer services
Personalized advice and customer services
Accepter

In order to improve your navigation, the Metalsounds website uses cookies.